Privacy Policy

 

Prime Caregivers , and its affiliates (collectively referred to as “the Agency,” “we,” or “us”) are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us via email, phone calls, text messages, social media, or chats. By accessing or using our services, you consent to the practices described in this Privacy Policy.

 

We may collect personal information when you interact with our website or communicate with us through various channels. This information may include:

• Name
• Contact information (email address, phone number)
• Any details you provide via chat or text
• Technical information such as IP addresses and cookies

 

 

The information we collect is used solely for the purpose of operating and improving our
business. This includes:

• Responding to inquiries or service requests
• Managing and delivering the services we offer
• Enhancing website functionality and user experience

We do not sell, rent, or trade your personal information to third parties for any purposes,
including marketing. The third-party tools we use may collect technical data like IP addresses or cookies, but this information
is only used to ensure the functionality and security of our services.

 

We partner with trusted third-party service providers, such as Google Cloud, to secure and
manage our data. These providers may collect and process information such as IP addresses or
cookies to improve your browsing experience and ensure the security of our platform. However,
we do not share your personal information with these third parties for any purposes beyond
those necessary to operate our business.

Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or

affiliates for marketing purposes under any circumstances.

NO mobile opt-in data will be shared with third parties

 

Our website uses cookies and similar tracking technologies to enhance the user experience. Cookies are small files that a website or its service provider transfers to your device’s hard drive through your web browser. These cookies enable the site to recognize your browser and capture certain information, like IP addresses. We use this data to improve the functionality of our website, but we do not sell or share this information with any third parties.

 

We implement security measures designed to protect your personal information from
unauthorized access, disclosure, or misuse. We use industry-standard technologies, including
secure servers and encryption methods, to ensure your data is safe. However, no security
system is impenetrable, and we cannot guarantee the complete security of your data.

 

Please note that Prime Caregivers and its affiliates are non-medical agencies that provide
custodial care services. We do not create, maintain, or store any medical records. All
information collected is for the purpose of providing custodial care and support to our clients.

 

You have the right to:

• Request access to any personal information we hold about you
• Ask for corrections to inaccurate or incomplete information
• Request the deletion of your personal data under certain conditions

If you would like to exercise any of these rights, please contact us at the email or phone number provided below.

 

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Prime Caregivers. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://primecaregivers.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

NO mobile opt-in data will be shared with third parties

 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and we encourage you to review this Policy periodically.

 

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at (562)800-7010

 

The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. The information highlighted in yellow is something you need to edit and make that accurate to your business needs. If the information is just copied and pasted, it will be rejected. The document must include the following:

 

Consent for SMS Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Prime Caregivers you may receive messages related to the following:

·       Appointment reminders

·       Follow up messages

·       Care Updates

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up 10 SMS messages per week related to your

• • • • • Appointment reminders
        • Follow up messages
        • Care Updates

 

 

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Prime Caregivers the following ways

Submitting an Online Form

NO mobile opt-in data will be shared with third parties

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (562)800-7010

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy policy https://primecaregivers.com/privacy-policy/ and Terms and conditions https://primecaregivers.com/terms-of-service/ pages.
• Message frequency may vary